Supermetrics Support Forum

Facebook Insights Data Missing - August 2017

Hello, 


Few days ago Supermetrics started missing some data from my facebook pages.

I created a query (Facebook Insights) to see Organic Impressions splitted by post ID.
The same query worked very well along the 3 last months.


BUT yesterday, when I ran the same query, it's missing some post IDs.

Usually I have 500 post IDs each month in my page.
Supermetrics is only showing 138 posts for August query.

It's happening not only in 1 page, but in several different facebook pages.


Can anyone help me?

Thanks in advance


  • Hi Bruno,


    thank you for letting us know. We are aware of this issue and it is caused by Facebooks Insights API. We have been in contact with them and offered our help. At this point we need wait for them to deliver a fix for it.


    We're terribly sorry for the inconvenience.



    Best regards,

    -Supermetrics Team

  • Hello Jouni, do you have any news about it?

    If it doesn't work until the end of month, I will be in trouble =(

  • Hi Bruno,


    we have received some news about it but unfortunately they are not great. You can read more about this subject at https://support.supermetrics.com/support/solutions/articles/19000068094-facebook-insights-post-level-discrepancies


    Best regards,

    -Supermetrics Team

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