System error for Facebook Insights Connector


Whenever I try to do the direct connection to Data Studio for Facebook insights, it gives me a System Error message. 

Any help?

  • Hi Ed,

    sorry to hear about it. Could you please send us more details on when this is happening. Is it happening during the login process or when you try to make a query? Full screen screen shots help along with the explanations and If it's when you try to make a query, please list us the selected metrics and dimensions. Thanks!

    Best regards,

    -Supermetrics Team

  • Hi Jouni!

    I've attached a screenshot of the dimensions and metrics. It's when I try to make a query and load the table with the results that the error message comes up. 

  • Hi Ed,

    thank you for the full screenshot. It helped us investigating the issue and we have just released a fix for it. Could you give it a go and tell us if it works for you? Thanks!

    Best regards,

    -Supermetrics Team

  • It is working, but when I use some metrics the error comes back, such as using % of reach from organic. I've attached the two photos to show it works without that metric but not with that metric. 

  • Also it stops working when I try to use shares as a metric too. 

  • Click 'See details' and you should see the reason for why it's not working.

  • I am having a similar problem.

    When I try to connect the Facebook Insights channel, I see a quick page and then it disappears.

    I did notice this error at the top of the side bar "Log out from [object Object] failed: ScriptError: Authorization is required to perform that action."

    I tried logging out, then connecting, logging back in on FB but then nothing still happens.

  • We are having the same issue. 

  • Hi.

    Sorry for our late response. This issue has been fixed and everything should be working normally.

    Best regards,

    -Supermetrics Team

  • Hi

    It doesn't seem to be fixed completely. 

    The facebook "share"-metric as well as the "comments" metric aren't displayed. We observed that same problem with another dashboard. 

    We appreciate your help. 

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  • Hi Antonin,

    this is most likely not related to the previous issue. Please send us a private ticket about this.

    Best regards,

    -Supermetrics Team

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