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System error for Facebook Insights Connector

E
Ed
started a topic almost 3 years ago

Hi, 


Whenever I try to do the direct connection to Data Studio for Facebook insights, it gives me a System Error message. 


Any help?

Screen Shot 2017-09-12 at 7.42.56 am.png
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  • J
    Jouni Hyötylä
    said almost 3 years ago

    Hi Ed,


    sorry to hear about it. Could you please send us more details on when this is happening. Is it happening during the login process or when you try to make a query? Full screen screen shots help along with the explanations and If it's when you try to make a query, please list us the selected metrics and dimensions. Thanks!



    Best regards,

    -Supermetrics Team

  • E
    Ed
    said almost 3 years ago

    Hi Jouni!


    I've attached a screenshot of the dimensions and metrics. It's when I try to make a query and load the table with the results that the error message comes up. 

    Screen Shot 2017-09-14 at 6.55.33 am.png
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  • J
    Jouni Hyötylä
    said almost 3 years ago

    Hi Ed,


    thank you for the full screenshot. It helped us investigating the issue and we have just released a fix for it. Could you give it a go and tell us if it works for you? Thanks!


    Best regards,

    -Supermetrics Team

  • E
    Ed
    said almost 3 years ago

    It is working, but when I use some metrics the error comes back, such as using % of reach from organic. I've attached the two photos to show it works without that metric but not with that metric. 

    Screen Shot 2017-09-14 at 8.29.06 pm.png
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    Screen Shot 2017-09-14 at 8.28.53 pm.png
    Screen Shot ...
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  • E
    Ed
    said almost 3 years ago

    Also it stops working when I try to use shares as a metric too. 

  • Mikael Thuneberg
    said almost 3 years ago

    Click 'See details' and you should see the reason for why it's not working.

  • A
    Albert Somlith
    said over 2 years ago

    I am having a similar problem.


    When I try to connect the Facebook Insights channel, I see a quick page and then it disappears.


    I did notice this error at the top of the side bar "Log out from [object Object] failed: ScriptError: Authorization is required to perform that action."


    I tried logging out, then connecting, logging back in on FB but then nothing still happens.



  • E
    Elevated Marketing Solutions
    said about 2 years ago

    We are having the same issue. 

  • J
    Jouni Hyötylä
    said about 2 years ago

    Hi.


    Sorry for our late response. This issue has been fixed and everything should be working normally.


    Best regards,

    -Supermetrics Team

  • A
    Antonin Troendle
    said almost 2 years ago

    Hi


    It doesn't seem to be fixed completely. 

    The facebook "share"-metric as well as the "comments" metric aren't displayed. We observed that same problem with another dashboard. 


    We appreciate your help. 

    probsume.png
    probsume.png
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  • J
    Jouni Hyötylä
    said almost 2 years ago

    Hi Antonin,


    this is most likely not related to the previous issue. Please send us a private ticket about this.


    Best regards,

    -Supermetrics Team

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