Supermetrics Support Forum

Facebook Ads Account Selecting, not all accounts

I've logged in with my BusinessManager user where I already have access to a lot of accounts, then I try to find them in Select Account search box and just don't appear... I've logged out and logged in a couple times and don't appear all of my accounts. PD. I've got the same permission for all of them and a SuperPro licence of Supermetrics for Google Drive

What

  • Hi Marcos,


    as we don't have the Business Manager API yet in Supermetrics, I suggest testing with your Facebook account login, with which I believe you should be able to see all the accounts.



    Best regards,

    -Supermetrics team

  • Hi Jouni,


    I've already done that, but doesn't show all accounts that I have.

    Best,
    Marcos Herrera

  • Hi Marcos,


    Can you please go to https://developers.facebook.com/tools/explorer/?method=GET&path=me%2Fadaccounts%2F%3Ffields%3Did%2Cname%26limit%3D100&version=v2.10, log in to Facebook if prompted, and then press "Submit"? Are all the expected ad accounts present in the list in the API response?


    Best regards,

    -Supermetrics team

  • Hi Viktor, 

    Yes, here appear all ad accounts.

    Best,

    Marcos Herrera.

  • Hi Marcos, 

    I have the same problem, and into the Api response I see all ad account, but when I have to do the Report with data studio, some account don't appear. please help me

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