Supermetrics Support Forum

Keywords query not returning

Hey everyone.


I have a query with some metrics and dimensions for Google Adwords and keyword was one of the information I selected.


Last week the results were filled correctly but this week the query doesn't show anything for keyword. I've already checked the forum and the Include 0 impression rows is checked. 


Can you people help me?


Thank you!

  • Hi Roberta,


    could you do a test query like this to see whether you get keyword texts at all at the moment:


    Metrics: Clicks

    Split by: Keyword text



    Best regards,

    -Supermetrics Team

  • Hey!


    I did the test and the query worked well. But the other one I told you is still not working.

    What should I do next?


    Best regards,
    Roberta

  • Hi,


    in that case, could you please send us all the details of your query and we'll investigate:


    -Selected metrics

    -Selected split by values

    -Used filters


    All are not showing with a screencapture unfortunately.



    Best regards,

    -Supermetrics Team

  • Sure!


    -Selected metrics

    clicks, impressions, ctr, cpc, cost,

    -Selected split by values

    campaign name, keyword text, ad group name, ad status

    -Used filters

    filter: campaign name contains Search

    Now I saw that when I take ad status back the keyword texts work properly but this wasnt happening in other days. Despite of that, so cant I see the keyword text by their ad status?

    Thank you!

  • Hi!


    It seems to have changed as I also didn't get the keywords with Ad Status selected in the query. We are still investigating if it's possible to have both, Keywords and Ad Status. We'll let you know if there's a way to accomplish this.


    Thank you very much for your help.



    Best regards,

    -Supermetrics Team

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