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Facebook Offsite conversion tracking

The pixel tracking the offsite conversion in Facebook is not working since Mat.


Facebook did some modifications to the way they account for each conversion and we had to adapt our conversion tracking pixel to the new accounting method.


Today, we use the custom conversion from the source "XXXX pixel" and the conversion that we are looking for is named 'infosession subscription', in the lead category.

The rule is  Event Lead

content_categoryequals Seller, AND

content_nameequals InfoSession


We are not able to find the result for these conversion.

Any suggestion?

  • Hi,


    firstly I'd like for you to list your conversions with a following query:


    image



    This way we can confirm that you are getting info from the one that you're looking for.


    Best regards,

    -Supermetrics Team

  • Hi!,

    I would like to get cost per conversion for the actions.
    So my Metrics will be: Website conversion Value and Amount Spend. 

    however, when I added Amount Spend in the view, I encountered this error: "Community connector error: Invalid field combination: spend or action rate can't be fetched when splitting by action dimensions (action_type), only actions or action values can be fetched; IllegalDimensionMetricCombinationException..." How do I deal with this?


  • You can find instructions and further details on actions / custom conversions from https://support.supermetrics.com/support/solutions/articles/19000093501-how-to-query-for-facebook-ads-custom-conversions.


    Please note that there are still some restrictions in Facebooks side for which there are no workarounds.


    Best regards,

    -Supermetrics Team 


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