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DoubleClick Bid Manager query blocked at 35%

Hi,

I'm using Supermetrics Pro and my request for Double Click Big Manager stay stucked at 35% for hours ( http://i.imgur.com/miFVuBW.png )

Here are the information about the query : http://i.imgur.com/4c2CIFZ.png


How can I solve this error ?

Thx !


We are having this same issue as well and we really this fixed ASAP as our pacing efforts are now disrupted!


Best,

David Chai

Hi Jean-Francois,

sorry to hear about your issue. Currently DoubleClick Bid Manager is experiencing delays in preparing reports. As such we have run into issues in exceeding the the Doubleclick API quota. In some cases we have had to cut short long running reports so that quicker reports may complete while the issue is being dealt with. 


We are working with them to solve the issue asap. We will keep you posted. 


Terribly sorry for the inconvenience. 




Best regards,

-Supermetrics Team

I am having the same issue as well. Has there been any update from DBM on a fix since the last post 13 days ago?

Hi Abby,


unfortunately they are still battling with this issue at Google. Please see article https://support.supermetrics.com/support/discussions/topics/19000019321 -and click to follow it so you'll receive updates when we have new info of from DoubleClick.


We're very sorry for the inconvenience.


Best regards,

-Supermetrics Team

Still no solution or workaround for this? I had one query working today in a test sheet but the rest of the time I'm getting errors or it stays stuck at 35%. 

Hi,


unfortunately not. They have managed to advance with the issue at DoubleClick but so far no final solution. We'll keep you posted in the article that we had linked here before.


Best regards,

-Supermetrics Team

Any update on this issue? Our query is also stuck at 35%.

Hi,


please check https://support.supermetrics.com/support/discussions/topics/19000019321. We have updated the latest information that we have received from DoubleClick.



Best regards,

-Supermetrics Team

Hello,


Any update on this issue? Query gets stuck at 35%. 


-Ville

Hi Ville,


unfortunately not. We'll give an update about this issue next week.



Best regards,

-Supermetrics Team

Hi thanks for the reply.


Is there a known limit on how many metrics you can query at once? Or what metrics can't be queried together which may cause this error?


-Ville

Hi Ville,


it seems to be varying from user to user as the complexity and data amount changes from user to user. In other words, there's no way of knowing before testing.



Best regards,

-Supermetrics Team

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