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Authentication issue: how do I solve it?

An old query has token expired.


And if I want to create a new query as well, I get this message "Account fetch error: Authentication expired: Refreshing token failed. The error message is: invalid_grant The user could not be authenticated or the grant is expired. The user must first sign in and if needed grant the client application access to the requested scope."


How can I get authenticated again?


Hi Emanuela,


you need to log out and log back in to the data source. This is needed sometimes when there have been for example changes in the data source API.


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Best regards,

-Supermetrics Team

Hi! Do you recommend me to this action, when the problem is related to an user id change?

Thanks

Hi! I just test this tip, but Isn´t working for me, what else can I do?, this is the error that appear in my file/queries: Error: Authentication expired: Refreshing token failed. The error message is: invalid_grant Account has been deleted



Thanks

Hi Nalara,


can you please send us a private ticket about it. Add in all the information that seem relevant about it.



Best regards,

-Supermetrics Team

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