Supermetrics Support Forum

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Can't Launch Sidebar

 When we go to the Google sheets drop down for Supermetrics, the only option we are now able to see is "Help." We can't launch the sidebar or refresh our data. This is happening across all of our sheets.

  • Hi James,

    sorry to hear about the issue. It seems that there was a small issue with the sidebar late last week but it has been now fixed. Please let me know if this happens again. Sorry for the inconvenience.




    Best regards,

    Jouni Hyötylä

    supermetrics.com


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

  • Hi I have this problem too. Although I can press the button to launch sidebar but it just gets stuck on 'working' and times out eventually. How can I fix this please?


    Thanks,


    Sophie

  • Hi Sophie,


    terribly sorry for the small hiccup that we experienced last Friday. Issue should have been solved briefly after you reported this to us. Please let us know if you're still experiencing any issues.


    Please accept our apologies for the inconvenience.



    Best regards,

    -Supermetrics Team

  • I am having the same issue, and I have just set up an account.  Not a good start :(

  • Hi!


    Google is currently having some issues on their Add-on side. You can read more about it at https://support.supermetrics.com/support/solutions/articles/19000084036--service-outage-supermetrics-for-google-sheets-06-07-2018-


    Sorry for the inconvenience.


    Best regards,

    -Supermetrics Team

  • Hi there


    I have that problem too, I press the button to launch sidebar but it just gets stuck on 'working' and times out eventually. How can I fix this please?

    Aybala

  • Unfortunately there's no fix on this yet. We have found a workaround but this also requires some actions from Googles side.


    We'll update the situation to the article in our previous comment.



    Best regards,

    -Supermetrics Team

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