Solved

Can't Launch Sidebar

James Thompson

started a topic almost 4 years ago

When we go to the Google sheets drop down for Supermetrics, the only option we are now able to see is "Help." We can't launch the sidebar or refresh our data. This is happening across all of our sheets.

Screen Shot ...

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J

Jouni Hyötylä
said over 3 years ago

Hi James,

sorry to hear about the issue. It seems that there was a small issue with the sidebar late last week but it has been now fixed. Please let me know if this happens again. Sorry for the inconvenience.

Best regards,

Jouni Hyötylä

supermetrics.com

Twitter: @Supermetrics

Support forum: support.supermetrics.com
S

Sophie Thompson
said over 3 years ago

Hi I have this problem too. Although I can press the button to launch sidebar but it just gets stuck on 'working' and times out eventually. How can I fix this please?

Thanks,

Sophie
J

Jouni Hyötylä
said over 3 years ago

Hi Sophie,

terribly sorry for the small hiccup that we experienced last Friday. Issue should have been solved briefly after you reported this to us. Please let us know if you're still experiencing any issues.

Please accept our apologies for the inconvenience.

Best regards,

-Supermetrics Team
C

Chief Media
said over 2 years ago

I am having the same issue, and I have just set up an account. Not a good start :(
J

Jouni Hyötylä
said over 2 years ago

Hi!

Google is currently having some issues on their Add-on side. You can read more about it at https://support.supermetrics.com/support/solutions/articles/19000084036--service-outage-supermetrics-for-google-sheets-06-07-2018-

Sorry for the inconvenience.

Best regards,
-Supermetrics Team
A

Aybala Has
said over 2 years ago

Hi there

I have that problem too, I press the button to launch sidebar but it just gets stuck on 'working' and times out eventually. How can I fix this please?
Aybala
J

Jouni Hyötylä
said over 2 years ago

Unfortunately there's no fix on this yet. We have found a workaround but this also requires some actions from Googles side.

We'll update the situation to the article in our previous comment.

Best regards,
-Supermetrics Team
L

Luke Egan
said over 1 year ago

I'm stilling having this issue. Could you please help?

Thanks,
Luke
B

Boton Dercho
said over 1 year ago

I have this issue too!

Need help!
C

Chad Jernigan
said over 1 year ago

I'm also having this issue.
E

Elisabeth Zurn
said over 1 year ago

I am also! Help!
J

Jouni Hyötylä
said over 1 year ago

Our sincerest apologies. This issue has been solved and you should be now able to use the sidebar again.

Best regards,
-Supermetrics Team

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