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I cannot Add new Facebook Adds accounts

Hi!

I am using the Supermetrics for Google Drive Super Pro version.

When I try to add a new account to Facebook Ads, the log in window opens and closes almost instantly, being impossiblle to log in.

However, I can add new accounts in other Data Sources and complete the Log in step without any problems.

What can I do to fix this issue?


Thanks!

  • Hi,

    sorry to hear about the issue. It seems that there was a small issue with the authenticating late last week but it has been now fixed. Please let me know if this happens again. Sorry for the inconvenience.




    Best regards,

    -Supermetrics Team

  • Hi, 


    I have got the same Problem here with the Facebook Ads and the Facebook Insights API as well. 


    Existing connections to datasources/accounts were requested as usual, but I was unable to select new accounts with the Facebook Ads and Facebook Insights. So I logged out to reauthenticate, but it is not possible to log in again at the moment. 


    The Login screen flashes up and disappears (as described above) and I get the following notificiation with an infinite spinner (tried different browser and Facebook Accounts):


    Login page has been opened in a separate window, log in and return here. Or cancel the log in here.


    Please fix soon, since I am not able to even update my existing querys.


    Thank you and best regards,

    Till



  • Dear Supermetrics Support,


    I was able to halt the login complete window (https://supermetrics.com/login-complete/) in MS Edge:



    image


    The ID seems to be empty. Is this correct?


    Best regards,

    Till


  • Hi,


    just a quick info. The issue seems to have been resolved.


    Greetings,

    Till

  • Hi Till,


    great to hear! 


    Best regards,

    -Supermetrics Team

  • Hello! This is broken for us now! Any idea why the problem has resurfaced? We're in the middle of a big push to get this done right now. Any light shed on this would be greatly appreciated!


    1 person likes this
  • I'm having the same issue as well.


    I logged out of the Facebook Ads account in the Supermetrics sidebar. When I try to log back in a page opens and is closed real quick and I'm left with this spinning forever.


    image


    I've tried logging out of Facebook, clearing cookies, nothing seems to work.

  • Hi!


    We just tested the login process and it seems to be working normally. It was most likely just a small glitch from FB's side, or are you still experiencing this issue?


    Best regards,

    -Supermetrics Team


    1 person likes this
  • Yep. Working again for me. Thanks!

  • I am havin the same error message : 

    Login page has been opened in a separate window, log in and return here. Or cancel the log in here.


    it is for user sm.transat@gmail.com


  • voodoo magic !!! it now works :P

  • Hi Jonathan,


    good to hear! 


    Best regards,

    -Supermetrics Team

  • This is still a problem for us and it is extremely frustrating. What is the fix for this? 

  • Hi,


    if none of the above have worked in your case, please send us a private ticket about it with as much details as you can.



    Best regards,

    -Supermetrics Team

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