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Segments not updating in SM for Google Sheets

I've updated a couple of segments in GA. I'm using the same segments for some SM queries. After updating in GA I refreshed the segments in SM and re-ran the queries. Data remains unchanged indicating that segments have not updated.


I've had this trouble before but resolved by closing down SM plugin and restarting. Did all that and shut down the G sheet, so far nothing has worked.


Anybody else had this problem and found a solution?


Hugh

  • Hi Hugh,

    there are a couple of things that cause a delay in the changes. Firstly, theres a delay in Google services with some information updating to their API services, and secondly a cache delay in our end (which shouldn't be more than an hour).


    Please let us know if you're still experiencing the same issue.




    Best regards,

    -Supermetrics Team

  • Is there a hack to refresh/push faster Segments to Supermetrics? 

  • Having the same problem. It's been like 2/3 days since I've changed segment parameters on GA and Supermetrics still didn't update.

  • This is up to data sources update schedule between their own tools and their API (which is what we connect in to). There are always delays with these types of changes in the update and unfortunately it's out of our hands.


    Best regards,

    -Supermetrics Team

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