Support
How can we help you today?
Problem Connecting to Mysql
3 CommentsSorted by Oldest First
Hi Tristan,
thanks for letting us know. There was a glitch in our system that is fixed now and everything should be working normally.
We're sorry for the inconvenience.
Best regards,
-Supermetrics Team
Hi There thanks for the update.
However we are now getting the error message:
Query failed: Connection to mysql database report at 104.199.220.218 failed with user SupermetricsUser from ip 144.130.163.58, 107.178.195.201 "replacementSSL" is not defined.
Cheers,
Hi Tristan,
The replacementSsl issue should also be solved. If you still have connection issues, please let us know.
Tristan Greenacre
We have been connecting to Mysql absolutely fine for 6 months now, however overnight it stopped working and now gives us the error message:
Connection failed from IP 144.130.163.58, 107.178.195.203: We're sorry, a server error occurred. Please wait a bit and try again.
We have double checked all our settings but still having the same problem.
Has anything been changed or updated?