Problem Connecting to Mysql

T

Tristan Greenacre

started a topic over 1 year ago

We have been connecting to Mysql absolutely fine for 6 months now, however overnight it stopped working and now gives us the error message:

Connection failed from IP 144.130.163.58, 107.178.195.203: We're sorry, a server error occurred. Please wait a bit and try again.

We have double checked all our settings but still having the same problem.

Has anything been changed or updated?

J

Jouni Hyötylä
said over 1 year ago

Hi Tristan,

thanks for letting us know. There was a glitch in our system that is fixed now and everything should be working normally.

We're sorry for the inconvenience.

Best regards,

-Supermetrics Team
T

Tristan Greenacre
said over 1 year ago

Hi There thanks for the update.

However we are now getting the error message:

Query failed: Connection to mysql database report at 104.199.220.218 failed with user SupermetricsUser from ip 144.130.163.58, 107.178.195.201 "replacementSSL" is not defined.

Cheers,
V

Viktor Djupsjöbacka
said over 1 year ago

Hi Tristan,

The replacementSsl issue should also be solved. If you still have connection issues, please let us know.

Best regards,

Viktor Djupsjöbacka

supermetrics.com

Twitter: @Supermetrics

Support forum: support.supermetrics.com

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