Supermetrics Support Forum

Problem Connecting to Mysql

We have been connecting to Mysql absolutely fine for 6 months now, however overnight it stopped working and now gives us the error message:


Connection failed from IP 144.130.163.58, 107.178.195.203: We're sorry, a server error occurred. Please wait a bit and try again.


We have double checked all our settings but still having the same problem.


Has anything been changed or updated?


  • Hi Tristan,


    thanks for letting us know. There was a glitch in our system that is fixed now and everything should be working normally.


    We're sorry for the inconvenience.



    Best regards,

    -Supermetrics Team


  • Hi There thanks for the update.


    However we are now getting the error message:

     

    Query failed: Connection to mysql database report at 104.199.220.218 failed with user SupermetricsUser from ip 144.130.163.58, 107.178.195.201 "replacementSSL" is not defined.




    Cheers,

  • Hi Tristan,

    The replacementSsl issue should also be solved. If you still have connection issues, please let us know.


    Best regards,

    Viktor Djupsjöbacka

    supermetrics.com


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

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