Problem Connecting to Mysql

We have been connecting to Mysql absolutely fine for 6 months now, however overnight it stopped working and now gives us the error message:

Connection failed from IP, We're sorry, a server error occurred. Please wait a bit and try again.

We have double checked all our settings but still having the same problem.

Has anything been changed or updated?

  • Hi Tristan,

    thanks for letting us know. There was a glitch in our system that is fixed now and everything should be working normally.

    We're sorry for the inconvenience.

    Best regards,

    -Supermetrics Team

  • Hi There thanks for the update.

    However we are now getting the error message:


    Query failed: Connection to mysql database report at failed with user SupermetricsUser from ip, "replacementSSL" is not defined.


  • Hi Tristan,

    The replacementSsl issue should also be solved. If you still have connection issues, please let us know.

    Best regards,

    Viktor Djupsjöbacka

    Twitter: @Supermetrics 

    Support forum:

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