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Problem Connecting to Mysql

We have been connecting to Mysql absolutely fine for 6 months now, however overnight it stopped working and now gives us the error message:

Connection failed from IP, We're sorry, a server error occurred. Please wait a bit and try again.

We have double checked all our settings but still having the same problem.

Has anything been changed or updated?

Hi Tristan,

thanks for letting us know. There was a glitch in our system that is fixed now and everything should be working normally.

We're sorry for the inconvenience.

Best regards,

-Supermetrics Team

Hi There thanks for the update.

However we are now getting the error message:


Query failed: Connection to mysql database report at failed with user SupermetricsUser from ip, "replacementSSL" is not defined.


Hi Tristan,

The replacementSsl issue should also be solved. If you still have connection issues, please let us know.

Best regards,

Viktor Djupsjöbacka

Twitter: @Supermetrics 

Support forum:

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