Supermetrics Support Forum

FB Data discrepancy

Hi, 


I used the trial version of Supermetrics for Google Drive last month. I think it´s a great tool but it has a few flaws with respect to Facebook metrics (that I have noticed so far).


The main discrepancy I found makes reference to the monthly data for Facebook Ads ¿is there something in my query or is there a general error?


Thanks!

  • Hi Diana,

    for us to investigate these discrepancies, could you please give support@supermetrics.com a temporary edit access to the file and send us a link to it as a reply to this email. Mark the queries with the issue for example by changing the colour of the cells in to red and write us thorough explanations of the issue.


    Also add in a screenshot of the results you see in Facebook Ads tools that you should get with Supermetrics. Thanks!




    Best regards,

    Jouni Hyötylä

    supermetrics.com


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

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