Supermetrics Support Forum

Can't connect/log into Facebook

Hi,


I'm currently not able to connect to out Facebook-Account with Supermetrics.


We've tried it with three of our Supermetrics-Accounts, but none of them work with FB Ads.


Could you give me some information what could cause that problem?


Thanks a lot.


  • Hi,

    depending of the error that you get and at which point but usually it is because you don't have sufficient permissions in your account to connect with Supermetrics. If you cannot find the correct permissions to change, please send us screencaptures of your login process until the point where you get the error. Thanks!




    Best regards,

    Jouni Hyötylä

    supermetrics.com


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

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