Issue with importing DCM data

T

TravelClick

started a topic over 3 years ago

Hey Supermetrics Team,

Super urgent issue. We've been experiencing this error whenever we try to update our DCM data:

Error: An unexpected error has occurred, we have logged the issue and will look into the problem

Please look into this as soon as possible!

D

Dawit Nida
said over 3 years ago

Hi David,

I've checked the log and it seems that an unknown error occured during creating the DFA report before parsing the query result.

And I rerun the query and got the "RESULT_ROWS": 662 and seems to works fine now. I'll look closer into this, incase any of our customers have similar issues.

Have a happy easter!

Kind regards,

Dawit Nida

Software Developer

supermetrics.com

Twitter: @Supermetrics

Support forum: support.supermetrics.com
T

TravelClick
said over 3 years ago

It's still been giving us this same error every now and then :( We tried a different login for the data source and it only worked for a few days before it started giving us the same error again. We really need a more solid answer than that. Thank you for your cooperation!

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