Facebook API error

Good day

When I add data source: Facebook Ads

And i go to Select Accounts I get the following error:

Account fetch error. (#3) Application does not have the capability to make this API call.

Please help

  • Hi,

    this error is coming from Facebook API, not Supermetrics. It is most likely caused by insufficient permissions in your own account. Please ask the Facebook account Administrator to give you sufficient permissions and then try again.

    Best regards,

    Jouni Hyötylä

    Twitter: @Supermetrics 

    Support forum:

  • Hey Jouni

    We run our ads through the Business Manager of Facebook

    Can Supermetrics still access that as it is not a single facebook user.

  • Hi!

    Unfortunately we do not have a connector to FB Business Manager API yet, so you have to use personal Facebook logins to get the data with Supermetrics.


    -Supermetrics Team

  • Hi!

    That metric can I use to remove the 'results' from Facebook Ads? I cannot find a metric that pull me the right data for this KPI.


    I would like to know, to be able to link all my reports correctly.


    I am attentive.



    Best regards!


    Que metrica puedo utlizar para extraer los "resultados" desde Facebook Ads? No encuentro una metrica que me hale los datos correctos para este KPI.


    Me gustaría saber, para poder enlazar todos mis reportes correctamente.


    Quedo atento.




  • Hi Maia,

    all metrics that are available in the Facebook Ads API, you should find from Supermetrics.

    Could you please check their reports list and if you find any that are missing from Supermetrics, please let us know:


    -Supermetrics Team

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