MX Resource Record - mail system rejects reports as counterfeit
Dear supermetrics support,
our mail system rejects reports coming from supermetrics for Google Drive for seeming counterfeit.
As our IT support tells me, the reason for this is the following: MX Resource Records of the incoming mail are pointing to a Google server (e.g. https://mxtoolbox.com/SuperTool.aspx?action=mx%3asupermetrics.com&run=toolpage#), while actually being served from Amazon AWS, there the server pretends to be be supermetrics.com (helo=supermetrics.com).
According to our support this should be fixable through correcting the MX Resource Record pointing to Amazon AWS. The mails cannot be actively whitelisted, because the mail server interprets this as an configuration error.
Is this fixable?
Thank you and best regards,