Troubleshooting

I've purchased a license, but when logging in, I get an error saying my trial period has expired.
Most likely, you're trying to log in with a user account different from the one you associated with your license. When purchasing on our site, you ente...
Mon, 20 Mar, 2017 at 2:53 PM
Why doesn't anything happen when I press the "Log into Google Analytics" button?
To use Supermetrics Data Grabber, you need to allow the execution of VBA macros in Excel. If the login buttons don't work, this indicates that you need...
Fri, 13 Jan, 2017 at 2:05 PM
Why do I see discrepancies between Supermetrics Data Grabber and the Google Analytics web interface?
While most of the time, Supermetrics Data Grabber matches exactly the figures that the Google Analytics web interface displays, sometimes there are discrepa...
Mon, 20 Mar, 2017 at 3:13 PM
60k Row limit in old Data Grabber versions
You can download the newest version from www.supermetrics.com/download.  We have a button for migrating reports from the old version, but if you have bu...
Mon, 30 Jan, 2017 at 3:51 PM
I get an error when trying to log in to the Google Webmaster Tools Module, even though I'm sure my credentials are correct.
You may have to change your Google Account settings to be able to log in to the GWT Module. Do either of the following: Go to https://www.google.com/s...
Mon, 20 Mar, 2017 at 2:55 PM
Why don't the dropdown menus work when I use Supermetrics Data Grabber on my Mac? They close so quickly I can't select anything. / I can't scroll down to select all metrics.
In Mac Excel, to use the dropdown menus you need to hold down the mouse button, not just click it like usual. Also, due to a bug in Mac Excel, using the scr...
Mon, 20 Mar, 2017 at 3:14 PM
Why does Supermetrics Data Grabber randomly crash on my Mac?
Unfortunately, Mac Excel 2011 is quite buggy, and running macros sometimes results in crashes. We have tried to address this issue, but due to the inherent ...
Mon, 20 Mar, 2017 at 3:14 PM