** RESOLVED ** Issue with Facebook Ads - increased latency on Marketing API - 29/04/2021

** UPDATE 08/06/2021 16:20 EEST ** 

Thank you for your patience while this issue was being worked on by Facebook. According to Facebook this issue has now been resolved:

“Our engineering team has landed a fix and this should no longer be an issue for most users. Thank you for your patience. Please file a bug report (https://developers.facebook.com/support/bugs/) if you're still experiencing issues.”

If you still see any issue with your queries, please contact support.supermetrics.com. Our apologies for any inconvenience caused by this problem.

** UPDATE 25/05/2021 9:20 EEST **

Unfortunately according to Facebook's update this issue is still ongoing:

"The issue is not yet fully resolved for all apps. We are continuing to look into this and will share more updates here."

You can keep following the progress on this bug report: https://developers.facebook.com/status/issues/441591440472829/ 

We'll update this article when there's more information to share. 

** UPDATE 24/05/2021 11:20 EEST ** 

According to Facebook's update, this issue should now be resolved: https://developers.facebook.com/status/issues/441591440472829/

If you still experience issues with your queries, please contact support.supermetrics.com for further investigations. Thank you for your patience. 

** UPDATE 06/05/2021 11:30 EEST ** 

Facebook has published the following update on their issue:
"Our teams are currently working on platform improvements that are estimated to launch by the end of the month. Until then, you may experience increased latency and error responses. We recommend retrying your queries with a delay to increase the amount of time the Insights API has to respond. We apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time."

We'll keep following the status of the issue and update this article when there's new information to share. Thank you for your patience. 


There is currently an issue with Facebook Marketing API that can lead to latency and error responses in Supermetrics Queries for Facebook Ads.

You can follow the status of this issue here: https://developers.facebook.com/status/issues/441591440472829/

We'll update this article as soon as Facebook publishes any new information. Our apologies for any inconvenience caused by this.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.