Adobe Analytics Authentication Updates - March 3rd, 2021

To address ongoing issues with authentication expiring too quickly for the Adobe Analytics and Adobe Analytics v2 data sources, we will be updating the data sources to also have "JWT" authentication on March 3rd, 2021.


Cause of Issue

The issue with the authentication constantly expiring was confirmed by Adobe as "by-design" for their oAuth authentication, that it expires after 2 weeks and cannot be automatically/programmatically refreshed past that point. The user must login again to continue using the API connection with oAuth.


However, they have another option with JSON web tokens (JWT, for short), that can create a long lasting token attached to a service account. We will be implementing this option into both data sources as the default login.


What Do You Need To Do?

The original oAuth authentication will still be available for both data sources. The current logins will continue to work so long as the token is valid, so queries will continue to work after the change. But it is highly recommended that you or your Adobe system administrator follow the steps to use the JWT method once it is live on March 3rd: How to Connect to Adobe Analytics with JWT


These tokens last much, much longer, and do not require user intervention every 14 days (or less) to keep the reporting working.


Specifically for Adobe Analytics data source (aka v1):

We sadly must sunset the original "Connect with API username and secret key" option to make the JWT option available in this data source. This will be sunset on March 3rd, 2021.


You will need to either login with the oAuth option (which requires that you have a Cloud Experience user account tied to the Adobe report suites you wish to use) or follow the steps to set up the JWT method  as per How to Connect to Adobe Analytics with JWT.



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