Facebook launched its New Pages Experience (NPE) in early 2021. Pages that fall into this category work slightly differently with Supermetrics than older Facebook Pages do.
We’ll keep this page updated as Facebook continues to roll out the New Pages Experience.
Access and permissions
To enable Supermetrics to pull data for a Facebook Page in the New Pages Experience, you need to meet these requirements:
- Facebook Ads and Facebook Insights: At least partial access to the Facebook account linked to the Page
- Instagram Insights: Full control access to the Facebook page linked to the Instagram account
Here's an example of sufficient permissions:
If you see the errors below, it means that your accounts don’t meet the requirements.
Error: Instagram Insights failure ((#100) permission denied)
Error: Facebook Insights post fetching error: Invalid Oauth 2.0 access token