Issue with Facebook Ads queries - December, 22nd 2020

** UPDATE 18/01/2021 11:15 EET ** 


After multiple investigations and fix attempts on both ours and Facebooks side this issue seems to be mostly fixed. A small part of queries still fail with this error, these queries are retried automatically. If you still see reoccurring issues with your queries, please contact support.supermetrics.com


Our apologies once again for this inconvenience.

** UPDATE 30/12/2020 16:45 EET ** 


We have released a fix on our side to the Facebook Ads issue. A small portion of queries may still fail to the same error but these requests will be retried automatically.


Kindly report if you are still facing major issues with your queries.

We will continue to monitor the performance over New Years'.


Thank you for your patience on this issue and apologies for the inconvenience.


** UPDATE 28/12/2020 9:00 EET ** 


There is an update on Facebook's bug report, stating they've confirmed this issue and are investigating the cause. We will monitor the situation and update this article as soon as we have more information to share.


Our sincerest apologies for the continuing inconvenience.


** UPDATE 23/12/2020 10:15 EET ** 


According to our findings, the issue seems to be caused by temporary API issues on Facebook's end. Affected users will see the following message:

"Error: Facebook is currently having temporary issues with their API. We failed to fetch the requested data with an error “job failed”."

We will monitor the situation and update this article as soon as we have more information to share.


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We have discovered an issue with some Facebook Ads queries, which is causing them to fail with errors:


"Invalid Facebook response error. The Facebook API connection failed.

“An unknown error occurred”

"Query failed: We failed to fetch the requested data from Facebook due to temporary issues with their API: job failed. Please try again later."


We are investigating the cause for this, and will update this article as soon as we have more information to share. 


Thank you for your patience. Our sincerest apologies for any inconvenience caused by this.

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