LinkedIn Ad Account/LinkedIn Company Page is missing from the list

If you have access to a LinkedIn Ad account/LinkedIn Company page, but it is not appearing from the account drop-down in the Supermetrics tool, please follow the steps below.

Permissions

As a first step, please check that you meet the data source access requirements, meaning your user role level for those specific business account/s. Please refer to this guide: General Data Source Access Requirements.

Re-authenticate

Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source:

Data Studio: How to re-authenticate a Data Studio connector

Google Sheets: How to re-authenticate a Google Sheets connector

Microsoft Excel: How to re-authenticate an Excel connector

API: How to re-authenticate an API connector


Further suggestions 

If and only the error persists, when using Data Studio, please remove the data source completely by following this guide: How Do I Completely Remove a Data Source from Data Studio? Note that you must be the owner of the data source file to complete all of the steps.

- Please make sure to click on revoke access.

 

- Click on remove to confirm.


If everything fails 

In some rare cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data

Please note that this guide is applicable for these products: Google Sheets, Data Studio & Microsoft Excel.

This feature primarily applies to the following data sources:

  • Adobe Analytics
  • Adroll
  • Microsoft Advertising
  • Google AdSense
  • Google My Business
  • LinkedIn Ads
  • MailChimp
  • Stripe


Further assistance

If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.



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