How to Authenticate/Re-authenticate Instagram Public Data in Google Sheets, Google Data Studio & Microsoft Excel

This guide gives instructions on how to authenticate Instagram Public Data in Google Sheets, Google Data Studio and Microsoft Excel.  


Quick links to specific sections: 

Google Sheets

Data Studio

Excel

"If everything fails..." 

Data Source Access Requirements:

Before authenticating the connector, please make sure you have gone through the rights and permissions required for this data source. To learn more, please refer to this guide:

- Manage roles on a shared Instagram account


Access requirements for user account:

    • Valid Facebook user account linked to an Instagram account (either Business or Creator profile), with a Manage Page user role level.

Authenticating with Google Sheets: 

To authenticate Instagram Public Data in Google Sheets, please do the following steps:

1. Open up the Supermetrics sidebar in your Google Sheets. 

2. Select Instagram Public Data in the sidebar, under data source.

3. Click on continue with Facebook. Please note that logging into Instagram Public Data is done via FacebookYou need to have an Instagram business account which is linked to a Facebook page.

4. Insert your password and click on continue.

5Click on Continue as X if you wish to continue with that user account. If you wish to proceed with a different user account, click on Log in to another account.

6. Select the account/s and click on next.

7. Click on done. If you wish to learn more about data security and data privacy, please see this page.

8. Click OK to confirm.

4. You have completed all the steps. You can now go back to the sidebar and select your Instagram Public Data page under data source.


Re-authenticating with Google Sheets:

To re-authenticate Instagram Public Data in Google Sheets, please go to this guide.


Authenticating with Data Studio:

To authenticate Instagram Public Data in Google Data Studio, please do the following steps:

1. Click on add data.

2. Search for Instagram Public Data by Supermetrics and click on it.


3. Click on Authorize. If you wish to learn more about data security and data privacy, please see this page

4. Click on continue with Facebook. Please note that logging into Instagram Insights is done via FacebookYou need to have an Instagram business account which is linked to a Facebook page.

5. Insert your password and click on continue.6. Click on Continue as X if you wish to continue with that user account. If you wish to proceed with a different user account, click on Log in to another account

7. Select the account/s and click on next.

8. Click on done. If you wish to learn more about data security and data privacy, please see this page.

9. Click OK to confirm.

10. Click on the link below to authenticate your user account. 

With this link, you can also add or delete users.

11. Click on Ok, let's continue to proceed with that user account. If you wish to proceed with a different user account, click on Add Instagram Public Data user account. Click on remove if you wish to remove that user account.


- If your Data Studio account belongs to multiple teams, you will see the option to select the team you wish to use. Go to the link below and select the team name with your license to proceed. (If you only belong to one team, skip to the next step).

7. Select query type and click on next

7. Click on add on the bottom right side to continue.

8. As a final step, click on add to report


Re-authenticating with Data Studio:

To re-authenticate Instagram Public Data in Data Studio, please go to this guide.


Authenticating with Excel:

To authenticate Instagram Public Data in Excel, please do the following steps:

1. Click on data and open up the Supermetrics sidebar in Excel.

2. Select Instagram Public Data in the sidebar under data source.

3. An automatic popup will open, click on start.

4. Click on continue with Facebook. Please note that logging into Instagram Insights is done via FacebookYou need to have an Instagram business account which is linked to a Facebook page.

5. Insert your password and click on continue.6. Click on Continue as X if you wish to continue with that user account. If you wish to proceed with a different user account, click on Log in to another account

7. Select the account/s and click on next.

8. Click on done. If you wish to learn more about data security and data privacy, please see this page.

9. Click OK to confirm.

10. You have completed all the steps. You can now go back to the sidebar and select your Instagram Public Data account under data source.


Re-authenticating with Excel:

To re-authenticate Instagram Public Data in Excel, please go to this guide.


"If everything fails..." 

Common errors:

If you encounter any of the following errors below, please see the guide linked after the error message.

Common errors

  • Error: "This was a reauthorization request for user X but logged in as user Y", please see this guide
  • Error: "You're not allowed to run queries with this license #12345. This is because you have not been assigned to the license as a valid user." please see this guide.
  • Error: "This action is not supported when you are signed into multiple accounts". please see this guide.
  • If you no longer see a specific account/page/etc. when logging in, please see this guide
  • If you haven't managed to authenticate you might be affected by an issue at Google account management. For more information, please see this guide.

Forcing a refresh per account data & removing a data source:

To force a refresh per data source, please see this guide.

To remove a data source from Google Sheets, please see this guide.

To remove a data source from Data Studio, please see this guide.

To remove a data source from Excel, please see this guide.


Further assistance 

If you followed all the above steps and you still encounter an authentication error, please create a new support request with the details of the issue and we will assist you.

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