Supermetrics Support Forum

Issue with Supermetrics for Google Sheets sidebar - trial expired error - 30/06/2020

We had a temporary problem with our sidebar, which caused paid licenses not to be recognized by the sidebar. Instead customers would see an error about their trial having expired.

If you're seeing this error, please close and re-open your sidebar and try refresh your queries again. If your triggers failed to run because of this issue, you most likely need to refresh your queries manually. 

If the sidebar is defaulting to the wrong team, please click here to change to the team that has the paid license: 

If after completing these steps you still see any issues, please submit a ticket at

Our sincerest apologies for this inconvenience.

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