How to Authenticate/Re-authenticate Adobe Analytics 2.0 in Google Sheets, Google Data Studio & Microsoft Excel

This guide gives instructions on how to authenticate Adobe Analytics 2.0 with Google Sheets, Google Data Studio and Microsoft Excel. 


Quick links to specific sections: 

Google Sheets

Data Studio

Excel

"If everything fails..." 

Data Source Access Requirements:

Before authenticating the connector, please make sure you have gone through the rights and permissions required for this data source. To learn more, please refer to these guides:

Access requirements for user account:

  • Valid Adobe ID linked to Experience Cloud and has "Web Service Access" enabled for the account. It also requires explicit access granted to see the report suites, reports, segments, and custom fields.
  • As the platform's permissions are highly customizable and will vary from account to account, you must contact your Adobe system administrator for help enabling all the pieces.

Note: Since September 18th, 2019, the "refresh token" grant type is automatically added to OAuth clients. This means that existing users who use OAuth will no longer need to renew their authentication every 24 hours. Please find more information on this matter here


Authenticating with Google Sheets

To authenticate Adobe Analytics 2.0 in Google Sheets, please do the following steps:

1. Open up the Supermetrics sidebar in your Google Sheets. 

2. Select Adobe Analytics Ads 2.0 in the sidebar, under data source.

3. An automatic Adobe Analytics popup will open, click on start.

4. Insert your email address and click on continue.

5. Insert your password and click on continue.

6. You have completed all the steps. Now you can go back to the sidebar and select your Adobe Analytics 2.0 account under data source.

Re-authenticating with Google Sheets:

To re-authenticate Adobe Analytics 2.0 in Google Sheets, please go to this guide.


Authenticating with Data Studio:

To authenticate Adobe Analytics 2.0 in Google Data Studio, please do the following steps:

1. Since the data source is in early access, please use this link to authenticate the data source.

2. Click on Authorize. If you wish to learn more about data security and data privacy, please see this page


3. An automatic Adobe Analytics popup will open, click on start.

4. Insert your email address and click on continue.

5. Insert your password and click on continue.


6. You can now select your account under select accounts

7. Click on add on the bottom right side to continue. 

8. As a final step, click on add to report.



Adding additional user accounts or removing old ones with Data Studio


1. Click on the link below to add additional user accounts or to remove old user accounts. If you don't need to add/remove user accounts, you can skip this step.

2. If you wish to add a user account, click on Add Adobe Analytics user account. If you wish to remove a user account, click on remove. To continue with the same user account, click on Ok, let's continue.


Team management with Data Studio


From the link below, you can access your team management page, where you can change assigned users on your licenses, add new team members, etc. For more details, please see Team Management Basics.

Re-authenticating with Data Studio:

To re-authenticate Adobe Analytics 2.0 in Data Studio, please go to this guide.


Authenticating with Excel:

To authenticate Adobe Analytics 2.0 in Excel, please do the following steps:

1. Click on data and open up the Supermetrics sidebar in Excel.

2. Select Adobe Analytics 2.0 in the sidebar under data source.

3. An automatic popup will open, click on start.

4. Insert your email address and click on continue.

5. Insert your password and click on continue.

6. You have completed all the steps. Now you can go back to the sidebar and select your Adobe Analytics 2.0 account under data source.

Re-authenticating with Excel:

To re-authenticate Adobe Analytics 2.0 in Excel, please go to this guide.

"If everything fails..." 

Common errors:

If you encounter any of the following errors below, please see the guide linked after the error message.

Common errors

  • Error: "Authentication failed" & "You need to re-authenticate at X and then run the query again.", please see this guide
  • Error: "This was a reauthorization request for user X but logged in as user Y", please see this guide
  • Error: "You're not allowed to run queries with this license #12345. This is because you have not been assigned to the license as a valid user." please see this guide.
  • Error: "This action is not supported when you are signed into multiple accounts". please see this guide.
  • If you no longer see a specific account/page/etc. when logging in, please see this guide
  • If you haven't managed to authenticate you might be affected by an issue at Google account management. For more information, please see this guide.

Forcing a refresh per account data & removing a data source:

To force a refresh per data source, please see this guide.

To remove a data source from Google Sheets, please see this guide.

To remove a data source from Data Studio, please see this guide.

To remove a data source from Excel, please see this guide.


Further assistance 

If you followed all the above steps and you still encounter an authentication error, please create a new support request with the details of the issue and we will assist you.



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