Supermetrics Support Forum

Issue with Facebook Insights - "FB error: (#190) This method must be called with a Page Access Token" - 02/042020

We have been made aware of an issue with the Facebook Marketing API that can lead to this error in Supermetrics Queries for Facebook Insights:

  • "FB error: (#190) This method must be called with a Page Access Token. Please log out of the Facebook via the sidebar and then log in again."


In some cases queries might fail in one refresh and then work on the next.


We are fairly certain that this issue is on Facebook's side because of the intermittent nature of the failure. There is an open bug report on Facebook's side: https://developers.facebook.com/support/bugs/3005014026186562/


To raise the priority, we kindly ask you to vote this Facebook bug report by clicking “Same here!” button with flag icon. We'll update this article as soon as we have more information about the problem. 

Our apologies for any inconvenience caused by this.

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