Supermetrics Support Forum

Issue with Instagram Insights, Facebook Insights, Facebook Ads and Facebook Public Data - Unsupported Get Request


** UPDATE 27/03/2020 20:30 EET ** 

According to Facebook the issue should be resolved.  However according to our customer's feedback and the comments on the bug report the issue seems to be still ongoing. 


We will monitor the situation and update this article as soon as there's any further news.



** UPDATE 24/03/2020 15:00 EET ** 

Latest update from Facebook is "Our team is looking into this - we will let you know as soon as we have an update on how we are moving forward."


We will monitor the situation and update this article as soon as we have more information to share.



** UPDATE 19/03/2020 13:10 EET ** 

There's now a new Facebook bug report open on the current error messages we're seeing for some of Supermetrics queries:

  • Query failed due to known issue with the Facebook Graph API. Please find more information here: https://tinyurl.com/tgblhu2
  • "An unknown error has occurred." 


We will monitor the situation and update this article as soon as we have more information to share.



** UPDATE 18/03/2020 17:17 EET ** 


Facebook has marked their bug report as resolved. However according to our customer's feedback and the comments on the bug report the issue seems to be still ongoing. We will monitor the situation and update this article as soon as there's any further news.


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We have been made aware of an issue with the Facebook Graph API that can lead to these errors in Supermetrics Queries for Instagram Insights, Facebook Insights and Facebook Public Data:

  • "Query failed: Instagram Insights failure (Unsupported get request. Object with ID '123456789' does not exist, cannot be loaded due to missing permissions, or does not support this operation"
  • "Error: Facebook Public Data failure (Unsupported get request.) (Supermetrics request ID: 123456789).
  • "Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API."
  • "FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsbl (Supermetrics request ID: 123456789)"
  • Facebook Ads Error: Unsupported Get Request. Object With ID 'act_XXXX' Does Not Exist


In some cases queries might fail in one refresh and then work on the next.

We are fairly certain that this issue is on Facebook's side because of the intermittent nature of the failure. There is an open bug report on Facebook's side: https://developers.facebook.com/support/bugs/643788149784639/

We urge you to contact Facebook support and report this issue to them. We'll update this article as soon as we have more information about the problem. Our apologies for any inconvenience caused by this.


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