Supermetrics Support Forum

Expired Token and Authentication Errors for LinkedIn Ads/Pages

This article applies to these errors from the LinkedIn Ads and LinkedIn Pages connectors for either Supermetrics for Google Sheets or Data Studio connectors:

  • Error: The token used in the request has expired
  • Community connector error: Error: LinkedIn Ads failure () (Supermetrics request ID: xxxx). If the problem persists report an issue with the connector owner.
  • Account Fetch error: Error: no account objects selected
  • You need to reauthenticate at <link>, then run the query again.

LinkedIn changed their API policy to only keep authentication tokens alive for 60 days. If the user has not re-authenticated to LinkedIn in a while, this is usually the cause for the errors above as the token is now stale. To fix the issue, you need to re-authenticate the connector so that a fresh token can be created. You will also need to periodically re-authenticate the connector before the token is expired to prevent the errors in the future.

For Supermetrics for Data Studio:

Follow the directions in How do I Re-Authenticate a Connector?

For Supermetrics for Google Sheets:

Exit from editing the query that gave the error (you can't do this from within a query). Click on an empty cell and then open the Data Source section of the side bar. Log out and back into the connector in the sidebar as shown in the example:

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