Supermetrics Support Forum

Instagram Public Data Errors (decreased query limit and disabled endpoints)

****Update Jan 3rd 2019****

The "Instagram Insights" connector has been officially released and should be available in Sheets, Data Studio, and Excel in the Data Source lists. The existing Instagram Public Data connector has been disabled and will give an error message to use "Instagram Insights" instead. A replacement connector for the original functionality IGPD had for searching keywords and getting public data for accounts is coming mid 2019. 


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Today, Facebook announced immediate changes to the Instagram API due to the Cambridge Analytica scandal. For Supermetrics this means reports "Instagram user data" and "Instagram user posts" will be removed from the Instagram data source immediately in both our Google Data Studio and Google Sheets products. This is in addition to the query limit reduction they did over the weekend that also impacted our connectors. Updating existing queries will fail.


We are about to release a new Instagram Insights data source, which will provide access to some of the data that is now being removed as well as completely new Instagram data. We are currently waiting for Facebook's approval for our new application. If you know anyone at Facebook who could help move this forward, please ask them to review and approve the app "Supermetrics Insights Connector" (app id: 137960646883353). Without the approval, we are unable to release the data source.


If you'd like to have early access to the Instagram Insights data source in beta phase once it is approved and released, please email us at support@supermetrics.com with subject "Instagram Insights beta tester" and we will add you to the tester list.


Best regards,

-Supermetrics Team


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