Supermetrics Support Forum

Instagram errors (decreased query limit and disabled endpoints)

Today, Facebook announced immediate changes to the Instagram API due to the Cambridge Analytica scandal. For Supermetrics this means reports "Instagram user data" and "Instagram user posts" will be removed from the Instagram data source immediately in both our Google Data Studio and Google Sheets products. This is in addition to the query limit reduction they did over the weekend that also impacted our connectors. Updating existing queries will fail.


We are about to release a new Instagram Insights data source, which will provide access to some of the data that is now being removed as well as completely new Instagram data. We are currently waiting for Facebook's approval for our new application. If you know anyone at Facebook who could help move this forward, please ask them to review and approve the app "Supermetrics Insights Connector" (app id: 137960646883353). Without the approval, we are unable to release the data source.


If you'd like to have early access to the Instagram Insights data source in beta phase once it is approved and released, please email us at support@supermetrics.com with subject "Instagram Insights beta tester" and we will add you to the tester list.


Best regards,

-Supermetrics Team


UPDATE: Friday 5th of May

Facebook has reopened their app review and approval process earlier this week. We do not know how long it will take for us to go through this process as they are most certainly backlogged with requests. Once we have more information about when the approval could be complete, we will update this article. Please see the above for how to ask your Facebook account representative to help get our app approved - community requests may increase the speed at which it is done. 

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