Supermetrics Support Forum

Instagram errors (decreased query limit and disabled endpoints)

****Update September 6th****

We finally have gotten the approval for the replacement Instagram Insights connector and it has been published as a public beta connector today! The existing Instagram Public Data connector still has the below issues which we cannot fix, so we advise you not to use that anymore and switch to the new one.

There are a couple of known issues with the beta connector - you can see those here:

https://support.supermetrics.com/support/solutions/folders/19000161969

If you find other issues or have feedback, please submit a support request so that we can handle those.


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Today, Facebook announced immediate changes to the Instagram API due to the Cambridge Analytica scandal. For Supermetrics this means reports "Instagram user data" and "Instagram user posts" will be removed from the Instagram data source immediately in both our Google Data Studio and Google Sheets products. This is in addition to the query limit reduction they did over the weekend that also impacted our connectors. Updating existing queries will fail.


We are about to release a new Instagram Insights data source, which will provide access to some of the data that is now being removed as well as completely new Instagram data. We are currently waiting for Facebook's approval for our new application. If you know anyone at Facebook who could help move this forward, please ask them to review and approve the app "Supermetrics Insights Connector" (app id: 137960646883353). Without the approval, we are unable to release the data source.


If you'd like to have early access to the Instagram Insights data source in beta phase once it is approved and released, please email us at support@supermetrics.com with subject "Instagram Insights beta tester" and we will add you to the tester list.


Best regards,

-Supermetrics Team


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