Supermetrics Support Forum

Product Management

We now have a Team Management tool that allows you to view and manage your product licenses. The product-related functionality is somewhat limited at this time, as the tool is still in beta, but eventually this will the primary location to manage your products.

The tool is accessible at and you must log in with the Google Account you defined as the User Id when you purchased the license in order to do further team management. The below guide describes the primary features of viewing and managing your products, as well as purchasing and renewing.

Viewing Your Product Licenses

  1. Log into with the User Id set for the license.
  2. Check that the correct team is selected. You may belong to multiple teams and not all may have licenses. Click the team icon in the upper right-hand corner and verify the right team is selected as this will change which products are shown. 

  3. With the team verified then click on the PRODUCTS tab.
  4. You will now see all licenses associated with the selected team and the logged in account.
    Note that both live and expired trials will show up in this list along with active licenses.
    • If you do not see the licenses that you expected, select another team and recheck the PRODUCTS tab to see if that has the license.
      If none of the teams you belong to has the license, click the Support link and send a support ticket as there may be an issue with your license.
  5. The page is split into two sections:
    • Team Products - which are Supermetrics for Data Studio Licenses and can have multiple members.
    • Assigned Products - which are other Supermetrics product licenses and trials that are assigned to a specific user.
      Note that assigned product licenses cannot have multiple people assigned. Only team licenses (Data Studio) have this feature.
  6. You can click on "Manage" under each license to get an overview and see who is assigned. You can also change the assigned user here, if an Assigned Product, or add new members, if a Team Product.

Purchasing New Licenses

  1. Log into with the User Id set for the license (must be at an Owner or Admin role to use purchase options).
  2. Click the team icon in the upper right-hand corner and verify the right team is selected. The active team will be the one that the license will be applied to.
  3. Click the "ADD PRODUCT" button.
  4. This will bring up a new menu where you can select to purchase licenses for Supermetrics Google Sheets or Data Studio.
    NOTE: At this time, the other products we offer are not included here - see the website for obtaining those licenses.
  5. Click "BUY" under the license type that you want OR select a single connector for Data Studio from the list. This will bring up the purchasing page.
  6. Again, verify in the form that the team is correct - this is the team the license will be applied to:
  7. Fill in the rest of the forum to complete the purchase.
  8. The license should appear now in the Products list and be ready to use.
    If the license does not appear in a reasonable amount of time, click the Support link and send a support ticket so that support can investigate.

Renewing and Upgrading Licenses

The Team Management tool does not support renewing or upgrading licenses currently. Please go to the older Account Management page for the license and renew it there. See Where can I find my Account Management page? for further instructions.

Please note that the Team Management is in beta and a growing tool, so the look of the UI and functionality may change over time. We will strive to update these documents with the latest UI and feature changes, but it may not be 100% accurate all of the time.

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