Troubleshooting for Paid Channel Mix Template

Paid Channel Mix Template

In case you have connected LinkedIn Ads as a data source to this template, you might see the following error on the scorecards:

Paid channel mix LIA error.png

The error message looks like this:

This error comes from the LinkedIn Ads date range limitation - it means that you can only fetch data for the last 6 months, and because our template uses “compare to the previous period” option scorecards do not work correctly. There are 2 ways to solve this issue:

Option 1: Change the template’s time range

You have to select no more than last 3 months as the time period in the top right corner of the template. When compared to the previous time period of the same length (3 months before that), the total will make up to the last 6 months, which is the LinkedIn Ads time range limitation. Then the scorecards’ “compare to the previous period” option will work as it should. 

change template's time range.png

Option 2: Turn off scorecards’ comparison to the previous time period

When you click on the scorecard which does not work, go to the “Data” tab on the right and scroll down to “Default date range” section. Next, click on the dropdown, where it says “Previous period” and instead choose “None”. 

turn off comparison.png

After that the scorecard will show you just the number without the comparison value. If you use this option the time range limitation for this template is still “last 6 months”. 

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