[BROKEN] Facebook - Post level discrepancies

As of 2021-08-04, Post level discrepancies may now happen for long queries, because there's a post cap of 600 posts fetched, and Facebook has in 2021 summer decided to enforce that cap. What this means in practice, is that our feature "Include all published posts", which used to work as a handy safeguard, is now failing. Please use shorter queries to get posts with accuracy.


2021-05-16 and earlier, Facebooks API was suffering from a bug that is creating discrepancies in post level data. This affected Supermetrics and any other service that fetches post level data from Facebook. Facebook addressed this by adding a new endpoint in the API for published_posts, which should return all published posted, not just those visible on the page feed surface (UI). (Original Bug Report and fix.)

Our development team deployed the fix to our Facebook Insights connector for Google Sheets on January 19th, 2018. For Sheets users to access this fix, they need to check the 'Include all published posts' under 'Options' section.

You still must authorize your account at the higher permissions levels by logging out and in again after enabling this.

For Data Studio users, you can enable this setting here:

Orange arrow pointing to setting to "Include all published posts"

**IMPORTANT** The new endpoint requires stronger permissions to allow for "managing your pages" so that it can function. It will fall back to the original endpoint in the case of certain errors. If you get the following error or find that post data is still missing from your report, please log out of the Facebook Insights connector and back in to accept the new permissions level.

Fetching Facebook posts requires new permissions ("manage Pages"). Please log out from the Facebook Insights data source and then log in again, granting the new permissions.

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