Supermetrics Support Forum
Supermetrics Data Grabber
Getting Started
Troubleshooting
- I've purchased a license, but when logging in, I get an error saying my trial period has expired
- Why doesn't anything happen when I press the "Log into Google Analytics" button?
- 60k Row limit in old Data Grabber versions
- I get an error when trying to log in to the Google Webmaster Tools Module, even though I'm sure my credentials are correct.
- Why don't the dropdown menus work when I use Supermetrics Data Grabber on my Mac? They close so quickly I can't select anything. / I can't scroll down to select all metrics.
Frequently Asked Questions
- When I open the file, Excel shows an error message describing unreadable content, and notifies that is has removed Visual Basic for Applications (VBA). None of the buttons work.
- Can I change the user ID associated with my license?
- How do I refresh a report to cover a new date range?
- What are the definitions of the metrics and dimensions that Supermetrics Data Grabber makes available?
- How can I get separate metrics for paid and organic search traffic?