Support

Getting Started 1

• First steps (getting Data Grabber ready)

Troubleshooting 7

• I've purchased a license, but when logging in, I get an error saying my trial period has expired.
• Why doesn't anything happen when I press the "Log into Google Analytics" button?
• Why do I see discrepancies between Supermetrics Data Grabber and the Google Analytics web interface?
• 60k Row limit in old Data Grabber versions
• I get an error when trying to log in to the Google Webmaster Tools Module, even though I'm sure my credentials are correct.

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Frequently Asked Questions 13

• When I open the file, Excel shows an error message describing unreadable content, and notifies that is has removed Visual Basic for Applications (VBA). None of the buttons work.
• Can I change the user ID associated with my license?
• How do I refresh a report to cover a new date range?
• What are the definitions of the metrics and dimensions that Supermetrics Data Grabber makes available?
• How can I get separate metrics for paid and organic search traffic?

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