Supermetrics Support Forum

Google Sheet from PRO to SUPER PRO

Hi,


i've purchased a PRO licence for google sheets. Now i need to upgrade su SUPER PRO.
My billing date is 10 days from now. 
1- How can i do the upgrade?
2- Does that costs me just the difference between PRO and SUPER PRO, or i have to pay super pro full price for this month? 

  • Hi Andi, 


    You can find detailed information on upgrading your license from Pro to Super Pro in this article: 

    How can I upgrade my license from Pro to Super Pro level?


    Best regards, 

    - Supermetrics Team

  • Hi,


    again, i can't see the "UPGRADE TO SUPER PRO" button on my Pro account license.
    Please take a look of my print screen.


    What should I do?

  • Hi, 


    You have most likely then made your subscription through PayPal, let us know if that isn't the case. As the article states, "Subscriptions with PayPal that have auto-renewal enabled cannot be upgraded this way to due to limitations with PayPal. You will have to repurchase the license as Super Pro and disable the prior license."


    So, you will need to: 


    Best regards, 

    - Supermetrics Team

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