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Excel Add-in Is Blank

B
Brian May
started a topic 6 months ago

The Supermetrics add-in window is blank in Excel. Any thoughts on what might be causing this?image


  • R
    Rank Study Consulting
    said 6 months ago

    Same problem on my end.   Could really use an answer for this.  


    I uninstalled the excel add-in and re-installed to see if that would work, but nothing.   

  • Heidi Virta
    said 6 months ago
    Hi Brian,

    ​
    Really sorry Supermetrics for Excel is not working properly for you.
    There is no global issues going on, so we'll need you to kindly provide a bit more details to track down the cause of issue.
    ​
    1. Did your try rebooting Excel?
    2. Which operating system and version of Excel are you running?
    3. Does the Supermetrics sidebar give you the option to login to Microsoft?
    4. Have you tested if the online Excel version does the same thing? If you haven't yet, could you please give it a go and let me know how it goes?


    Best regards,
    Heidi / Supermetrics team
  • B
    Brian May
    said 6 months ago

    1. Did your try rebooting Excel? Yes, a few days

    2. Which operating system and version of Excel are you running? Window 7 & 2019 Excel

    3. Does the Supermetrics sidebar give you the option to login to Microsoft? The desktop version does not give the option to login, but the online version does.

    4. Have you tested if the online Excel version does the same thing? If you haven't yet, could you please give it a go and let me know how it goes? I tried the online version, but the reporting does not work properly

  • Heidi Virta
    said 6 months ago

    Hey,


    Our dev team has updated the Excel add-in with some fixes that should help in the blank sidebar issue. Can you please test it again? Let us know the outcome, thanks!


    Best,

    Heidi / Supermetrics

  • B
    Brian May
    said 6 months ago

    Heidi


    Thanks for the response. I uninstalled the add-in twice and tried again and it is still blank. It did ask me if I trusted this add-in which I accepted, but then nothing happened after that. 


    Thanks


    Brian

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