Don't understand the Instagram Insights connector.

W-SB

started a topic 11 months ago

I have a client who has one FB page but two Instagram Pages (2 different countries but same language). However, when selecting the Instagram Insights connector it only gives me a choice to pick the Facebook Page. Not the Instagram Pages.

What would I need to do in order to report the organic KPI's for both Instagram Pages?

J

Jessica Brock
said 11 months ago

Hi W-SB,

Please see this guide that describes what needs to be set up first to make sure we can see the Instagram linked pages (which is then how we get the Instagram profile data) and some methods to try if the linked pages/profiles don't appear right away:

Unable to See Instagram Account After Logging In

-Thank you

Supermetrics Team
J

Jessica Brock
said 11 months ago

Hi,

Ah yes, this is true. You can only link one Instagram account to one Facebook page - this is a limitation of the Instagram API. So the second Instagram account would have to have a new page created just for it to be linked and then we should be able to access it through that.

-Thank you

Supermetrics Team

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