Solved

Error requesting Data

Publicidad SpicyMinds

started a topic about 1 month ago

We have an error requesting the data from the connector to Google Data Studio.

This is the error message from Google:

Error Details

There was an error requesting data from the community connector. Please report the issue to the provider of this community connector if this issue persists.

Community connector error: A bug on the Facebook side is preventing fetching this data at the moment. We're waiting for Facebook to address the issue. If you have an FB account manager, please contact them to help resolve the issue with our Facebook app (ID 187012511311860). (Supermetrics request ID: aIwxKBbYMkHHgCeenuk_RVjBPTo1L0QU). If the problem persists report an issue with the connector owner.

Error ID: 7a257961

Please help us with that.

J

Jessica Brock
said about 1 month ago

Hi,

This is caused by a problem on the Facebook side, which we are waiting for them to address. Unfortunately, they seem to be in no hurry to do so, so we can't provide an estimate on when this will be resolved.

If you have an account manager at Facebook, please contact them to help push this forward. Our Facebook application ID is 187012511311860.

We're trying everything we can to get this resolved today.
Terribly sorry for the inconvenience.

-Thank you
Supermetrics Team
J

Jessica Brock
said 29 days ago

Hi,

The Facebook Insights issue has now been addressed and the queries should work again! Please retry your queries to verify this has been fixed for you. If you continue to have issues though, let us know so we can continue to investigate.

I also applied one month of free service to your affected licenses as an apology for the problem and that it took us so long to resolve.

-Thank you
Supermetrics Team

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