Solved

Facebook connector is broken

S

Swarnika Kumari

started a topic 3 months ago

We are using Paid subscription of Supermetrics after facing issue with Instagram now i am having issue with Facebook connector as well.

Please advise the solution for these issues or suggest alternative

thanks,

swarnika

facebookconn...

(33.2 KB)

A

Alex Goddard
said 3 months ago

I am also having this issue and it has only just started appearing. Facebook Ads seems to be working okay, but Facebook Insights connector has broken, please advise!
W

Werner du Preez
said 3 months ago

Hi Supermetrics - this is a major issue. It is affecting client relationships. What is the ETA on having this resolved?
J

Jessica Brock
said 3 months ago

Hi All,

The Facebook Insights issue has now been addressed and the queries should work again! Please retry your queries to verify this has been fixed for you. If you continue to have issues though, please submit a private ticket with your current state and the error messages you see so we can continue to investigate:
https://support.supermetrics.com/support/tickets/new

-Thank you
Supermetrics Team

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