Supermetrics Support Forum

Cannot Edit Email Triggers

I have an email trigger that sends out a daily report and I need to edit the email distribution list.

When I click on 'Schedule refresh & emailing', it does not bring up the previous trigger.

If I click on the button "Manage triggers in all your files", it will display all the triggers, including the one in the file I need to edit but I cannot actually view that trigger.

  • Hi,


    It sounds like another user probably created the original trigger earlier. If you are not logged in as the creating user, you won't see the triggers they created under your account (but it will still show in the master list). You will likely need to delete the existing trigger and recreate it with your own account so that you can have access to edit it.


    If you want me to check on who created it, please send me the trigger or file ID and I can look it up.


    -Thank you

    Supermetrics Team

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