Supermetrics Support Forum

Facebook Insights - Problem with community connector

Hi, I am getting the following error on all widgets from Facebook insights data sources (on approx different facebook accounts).


Could you please investigate asap.



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  • Hi Nick,


    thanks for reporting this. As it is a generic error, it usually means the connector has lost authentication to the data source.


    Please try re-authenticating the connector by force-adding the account again to refresh the connector settings. This action often helps in cases like this. See this guide with step-by-step instructions of how to do this:How do I Re-Authenticate a Connector?

    After the authentication, check the accounts/pages you've chosen for the report.

    Best,

    Supermetrics team

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