Supermetrics Support Forum

Instagram Calls not pulling data

I have been refreshing some quires i am running for User posts on Instagra however they are pulling back no data at all. (aka no posts) but there are.

Any ideas?





2 people have this problem
  • Hi Goodwood,

    We are aware of the issue and we apologize for the inconvience. Facebook suddenly changed their request limits for Instagram API. Please see this article for more information:

    Instagram errors (decreased query limit)


    Please let me know if you have any other questions.


    -Thank you

    Supermetric Team


    1 person likes this
  • Hi @all, 


    same problem here...I get no data from instagram. 


    @Supermetrics Team

    any idea when SM will be adjusted regarding the API changes and pulling data is possible?


    Thanks for all!

  • Hi Jessica, do you have a statement about this? How are you planning on tackling this issue?


    1 person likes this
  • Hi Matteo,


    We updated the article I linked to last week with our plan - basically we're replacing it with a Instagram Insights connector we already had in development as the original API was going to be deprecated in the summer (FB just moved to deprecate it immediately in the wake of Cambridge Analytica fallout):

    https://support.supermetrics.com/support/solutions/articles/19000080112-instagram-errors-decreased-query-limit-and-disabled-endpoints-


    -Thank you

    Supermetrics Team



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