Supermetrics Support Forum

Failed to load: ScriptError

Hi, I've been using supermetrics for my Facebook insight, and this message "Failed to load: ScriptError"    appears. I try other accounts and keep showing this messaage when i select the page, even with refresh.


Best regards.
  • Hi,


    sorry to hear about the issue.


    This message usually comes up when you're logged in to Google or the data source with multiple accounts in other tabs of the browser.

    Please try to clear your cookies, open an Incognito window, go to your sheet, pick a cell without a Supermetrics query, open the sidebar, click on Data Source panel, click on Facebook Insights, Log out all, and finally log back in. Let me know if that helped.


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    Best,

    Heidi / Supermetrics team

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