Supermetrics Support Forum

Getting Query failed: Authentication error when trying to pull data from adwords

Hi, 


Im getting a query authentication fail when trying to refresh an existing query from adwords specifically. 


I've tried signing in and out of the account multiple times, running in incognito, and restarting my mac to no avail. 


Thanks in advance for the help.



  • Hi,


    sound quite strange. First thing that we can try is to delete your authentications all together from our end. Could you please let us know what's your User Id for Supermetrics (Google account that you use Supermetrics with).



    Best regards,

    -Supermetrics Team

  • Hi, 


    Apologies for the late reply. 


    My user id is: metrics@leoilab.com


    Regards, 


    -Paul



  • Hi Paul,


    we have deleted your login authentications from our end. Could you try logging in again.



    Best regards,

    -Supermetrics Team

  • Hiya, 


    Sorry still getting the same error on multiple computers/browsers, and after loging in and out of my supermetrics account :(.


    Regards, 


    Paul

  • Hi Paul,


    sorry for the delayed response. Could you please send us a private ticket about this along with your User Id for Supermetrics and we'll try to investigate what's causing it.



    Best regards,

    -Supermetrics Team

Login to post a comment