Changed user but my account isnt working
Started using the app with the email I use at work as a trial, but I paid to keep using the app using another email. Tried to change my user ID, I have refresh the account a few time but still not working. It doesnt show any difference at all and it says the trial has been expired. How can I sort it out? Thanks in advance.
Hi Thomas,
could you please send us your User Id (the Google account you connect to Analytics with) -and we'll check that everything is ok with your license first.
Best regards,
-Supermetrics Team
Hello, We have 4 User ID of Google Analytics, because we have 4 webs. All of them have the same count of gmail.
Besides I cant refresh my account of supermetrics for google sheets, could you help me please?
Thanks!
Hello, my company bought supermertrics licence for Facebook ads with other email, I have owner status on this licence, but with my mail I cant link Facebook ads with data studio, can you help me?
Hi Ana,
please follow these guides to solve it:
Can I Change My User ID for Supermetrics?
Merging Teams in Team Management
Best regards,
-Supermetrics Team
Hi Jouni, I have done all this options but there is not data anyway :(
Hi Ana,
in that case, send us a private ticket about it and describe everything that you have done so far in it.
Best regards,
-Supermetrics Team
Thank you, I have already sent.