Changed user but my account isnt working
Started using the app with the email I use at work as a trial, but I paid to keep using the app using another email. Tried to change my user ID, I have refresh the account a few time but still not working. It doesnt show any difference at all and it says the trial has been expired. How can I sort it out? Thanks in advance.
Thank you, I have already sent.
Hi Ana,
in that case, send us a private ticket about it and describe everything that you have done so far in it.
Best regards,
-Supermetrics Team
Hi Jouni, I have done all this options but there is not data anyway :(
Hi Ana,
please follow these guides to solve it:
Can I Change My User ID for Supermetrics?
Merging Teams in Team Management
Best regards,
-Supermetrics Team
Hello, my company bought supermertrics licence for Facebook ads with other email, I have owner status on this licence, but with my mail I cant link Facebook ads with data studio, can you help me?
Hello, We have 4 User ID of Google Analytics, because we have 4 webs. All of them have the same count of gmail.
Besides I cant refresh my account of supermetrics for google sheets, could you help me please?
Thanks!
Hi Thomas,
could you please send us your User Id (the Google account you connect to Analytics with) -and we'll check that everything is ok with your license first.
Best regards,
-Supermetrics Team