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I cannot Add new Facebook Adds accounts

Hi!

I am using the Supermetrics for Google Drive Super Pro version.

When I try to add a new account to Facebook Ads, the log in window opens and closes almost instantly, being impossiblle to log in.

However, I can add new accounts in other Data Sources and complete the Log in step without any problems.

What can I do to fix this issue?


Thanks!

  • Hi,


    I am facing the same issues as above, when I tried to reconnect to Facebook insights. I even logged out of my facebook admin account, google sheets account, and tried to reconnect. However, a new windows pops up and closes immediately and supermetrics sidebar keeps loading for a very long time.


    I am not able to connect to any data source now, including twitter. 


    please let me know what would be a good fix for this. 

    Thanks! )

  • Hi Avinash,


    I'd suggest testing out in incognito mode or with a completely different browser. If these won't help, send us a private ticket about this, thanks.



    Best regards,

    -Supermetrics Team


    1 person likes this
  • Hi!

    When I try to add a new account to Facebook Ads, the log in window opens and closes almost instantly, being impossiblle to log in.What can I do to fix this issue?

  • Hi,


    same guidance as for the last one: "I'd suggest testing out in incognito mode or with a completely different browser. If these won't help, send us a private ticket about this, thanks."



    Best regards,

    -Supermetrics Team

  • We are also having the same issue and we just purchased supermetrics today. This is not good.

  • Hi Curly.


    same guidance as for the last one: "I'd suggest testing out in incognito mode or with a completely different browser. If these won't help, send us a private ticket about this, thanks."



    Best regards,

    -Supermetrics Team

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