My account isn't bringing me data
Hi! I recently opened a ticket because supermetrics wasn't bringing me data from my facebook insight account. A few days later it fixed itself and everything started working perfectly, I think the problem was that we had recently changed the name of one of our biggest fanpages, and that made that supermetrics went crazy.
A few days back we changed again the name of a bigger fanpage and now its happening the same thing, it doesn't bring me data of some fanpages and it says that they doesn't exist (they does exist and I can bring the data directly form facebook with no problems). I really need to use the tool and can't wait for it to fix itself, is there anything you can do? reset something to rush this?
Thank you in advance!
Hi Alexia,
if you change the name of the page, you need to also modify the queries that used to pull data from that page like this:
Best regards,
Jouni Hyötylä
supermetrics.com
Twitter: @Supermetrics
Support forum: support.supermetrics.com