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My account isn't bringing me data

Hi! I recently opened a ticket because supermetrics wasn't bringing me data from my facebook insight account. A few days later it fixed itself and everything started working perfectly, I think the problem was that we had recently changed the name of one of our biggest fanpages, and that made that supermetrics went crazy.


A few days back we changed again the name of a bigger fanpage and now its happening the same thing, it doesn't bring me data of some fanpages and it says that they doesn't exist (they does exist and I can bring the data directly form facebook with no problems). I really need to use the tool and can't wait for it to fix itself, is there anything you can do? reset something to rush this?


Thank you in advance!

1 Comment

Hi Alexia,

if you change the name of the page, you need to also modify the queries that used to pull data from that page like this:


image





Best regards,

Jouni Hyötylä

supermetrics.com


Twitter: @Supermetrics 

Support forum: support.supermetrics.com

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